LEGAL · EFFECTIVE SEPTEMBER 25, 2026

Refund Policy

This Refund Policy applies to paid subscriptions to zenvor.chat, operated by Aleksandra Reznik, an individual based in Montenegro. It works together with our Terms of Service.

1. Our guarantee

If you’re not satisfied with zenvor.chat for any reason, contact us within 14 days of a payment and we will refund it in full — no questions asked.

2. How to request a refund

Email support@zenvor.chat with your account email and the payment date. Telling us why you’re requesting a refund is optional and never required. Do not send complete card or bank details. We aim to confirm approved refunds within three business days.

3. How refunds are processed

Paddle acts as the Merchant of Record for paid transactions and processes approved refunds to your original payment method. Paddle’s own Refund Policy and Buyer Terms also apply to the transaction.

4. Cancellation is separate from a refund

Canceling a subscription from Billing stops future renewals; it does not by itself refund a payment already made. See the Renewals and cancellation section of our Terms of Service. If you forgot to cancel before a renewal, contact us — the guarantee above still covers any payment made within the last 14 days.

5. Statutory rights

This guarantee is in addition to, and never limits, any cancellation, withdrawal, refund, or other consumer right that applicable law gives you and that cannot be waived — including statutory withdrawal periods in the EU, EEA, UK, and other jurisdictions.

6. Payment disputes

Please contact us before starting a chargeback or payment dispute so we can resolve it directly — it’s usually faster. This does not remove any right you have to contact your bank or payment provider.

7. Contact

Service operator: Aleksandra Reznik, Montenegro
Email: support@zenvor.chat